TERMS & CONDITIONS
Welcome to StitchLux! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or making a purchase from StitchLux, you agree to be bound by these terms.
1. General Information
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StitchLux is a premium bespoke clothing brand specializing in high-quality T-shirts, sweatshirts, and hoodies.
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All products are designed with precision and crafted using the finest materials to ensure durability, comfort, and luxury.
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We reserve the right to modify, update, or change these Terms and Conditions at any time.
2. Orders & Payments
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All orders placed on our website are subject to availability and confirmation of payment.
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Prices listed on the website are inclusive of applicable taxes but exclusive of shipping charges, which will be calculated at checkout.
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We accept online payments through secure payment gateways. Cash on delivery (COD) may be available for select locations.
3. Shipping & Delivery
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We aim to process and ship orders within 2-5 business days. Delivery timelines may vary based on location and courier service availability.
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Customers will receive tracking details via email/SMS once their order is dispatched.
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StitchLux is not responsible for delays caused by courier services or unforeseen circumstances.
4. Returns & Exchanges
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Returns and exchanges are accepted only in cases of defective or incorrect products.
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Customers must notify us within 48 hours of delivery and provide clear images of the issue.
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Products must be unused, unwashed, and returned in original packaging with tags intact.
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We do not accept returns or exchanges for customized/bespoke items unless there is a manufacturing defect.
5. Customization Policy
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Personalized and customized orders are processed only after full payment is received.
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Customers are responsible for ensuring the accuracy of their custom design, text, or logo before confirming the order.
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StitchLux reserves the right to reject any custom design that violates copyrights, trademarks, or ethical guidelines.
6. Intellectual Property
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All content on the StitchLux website, including logos, images, product designs, and text, is the intellectual property of StitchLux.
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Unauthorized use, reproduction, or distribution of any content without permission is strictly prohibited.
7. Privacy & Data Protection
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StitchLux values customer privacy and ensures that personal information is handled securely.
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Customer details are used only for order processing, delivery, and promotional communication (if opted in).
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We do not share customer information with third parties without consent, except for order fulfillment purposes.
8. Limitation of Liability
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StitchLux shall not be liable for any direct, indirect, or incidental damages arising from the use of our products or services.
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We do not guarantee that our website will always be available, uninterrupted, or free from technical issues.
9. Governing Law & Jurisdiction
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These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Dehradun, Uttarakhand.
10. Contact Us
For any queries or concerns regarding these Terms and Conditions, you can contact us at:
📧 Email: stitch.lux.ind@gmail.com
📞 Phone: +91 970 731 5318
📍 Address: Dehradun, Uttarakhand
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing StitchLux !